1. This policy applies to the website operating at the url address: cbw-global.com.
2. The operator of the Website and the controller of personal data is: CENTRALNE BIURO WYWIADU Sp. z .o.o., headquartered at: Al. Krakowska 110/114 Bud.25, 02-256 Warsaw, Poland.
3. The Operator’s e-mail address is: privacy@cbw-global.com
4. The Operator of the Website also acts as the controller (Administrator) of your personal data provided voluntarily on the Website.
5. The Website uses personal data for the following purposes:
   
   
   • Conducting online chat conversations;
   • Handling inquiries via the form;
   • Implementation of ordered services;
   • Debt collection;
   • Presentation of an offer or information.
6. The Website collects information about users and their behaviour in the following ways:
   
   
   • By voluntarily providing data via forms, which are then entered into the Operator’s systems.
   • By storing cookies on users’ end devices (so-called cookies).

1. All information provided by a client in connection with an engagement with the Operator, including information enabling the identification of the client, is treated as strictly confidential and is subject to professional secrecy arising from the Operator’s statutory duties. Such information is not disclosed to any third parties, except where disclosure is required by applicable law. Disclosure may take place solely at the request of criminal courts or public prosecutors, and only in cases expressly provided for by the law applicable in the Operator’s jurisdiction.
2. Data submitted by users via forms on the Website are transmitted using encrypted connections.
3. The Operator applies organizational and technical measures for the protection of personal data in line with the principles of internationally recognized ISO/IEC information security standards.
4. Areas of the Website where users enter personal data are protected at the transmission layer using an SSL certificate. As a result, personal data and login credentials entered on the Website are encrypted on the user’s device and can only be read on the destination server.
5. The Operator periodically changes its administrative passwords.
6. In order to protect data, the Operator regularly makes backup copies.
7. An important element of data protection is the regular updating of all software used by the Operator to process personal data, including in particular regular updates of software components.

1. The Website is hosted and technically maintained on servers operated by Cyber_Folks S.A., a hosting services provider.
2. To ensure technical reliability, the hosting provider maintains server-level logs. The following data may be recorded:  

• • resources specified by the URL identifier (addresses of requested resources – pages, files),
  • query arrival time,
  • time of sending the response,
  • name of the client station – identification carried out via the HTTP protocol,
  • information about errors that occurred during the HTTP transaction,
  • URL address of the page previously visited by the user (referrer link) – if the Website was accessed via a link,
  • information about the user’s browser,
  • IP address information,
  • diagnostic information related to the process of self-ordering services via recorders on the website,
  • information related to the handling of e-mail addressed to the Operator and sent by the Operator.

1. In certain circumstances, the Administrator may transfer your personal data to other recipients where this is necessary to perform a contract concluded with you or to comply with legal obligations imposed on the Administrator. This applies to the following categories of recipients:
   
   
   • hosting company on an entrusted basis
   • postal operators
   • law firms and debt collectors
   • payment operators
   • public authorities
   • operators of online chat solutions
   • authorized employees and collaborators who use data to achieve the purpose of the website
   • companies providing marketing services to the Administrator
2. Your personal data will be processed by the Administrator for no longer than is necessary to carry out the activities specified in separate regulations (e.g. accounting regulations). Marketing data will be processed for a period not exceeding three years.
3. You have the right to request the following from the Administrator:
   
   
   • access to personal data relating to you,
   • their corrections,
   • deletion,
   • processing restrictions,
   • and data transfer.
4. You have the right to object to the processing of your personal data for purposes of the legitimate interests pursued by the Administrator, including profiling. However, this right may not be exercised where there are compelling, legally justified grounds for processing that override your interests, rights and freedoms, in particular for the establishment, exercise or defence of legal claims.
5. You may lodge a complaint with the President of the Personal Data Protection Office, at ul. Stawki 2, 00-193 Warsaw, Poland.
6. Providing personal data is voluntary, but necessary to operate the Website.
7. Automated decision-making, including profiling, may be carried out in relation to you in order to provide services under the concluded contract and for the purpose of direct marketing conducted by the Administrator.
8. Personal data may be transferred to third countries within the meaning of personal data protection regulations, i.e. outside the European Union.

1. The website collects information provided voluntarily by the user, including personal data, if provided.
2. The website may save information about connection parameters (time stamp, IP address).
3. In some cases, the website may save information that makes it easier to link the data in the form with the e-mail address of the user completing the form.
4. The data provided in the form is processed for the purpose resulting from the function of a specific form, e.g. to process a service request or a commercial contact, register services, etc. In each case, the context and description of the form clearly indicate its intended purpose.

Information regarding users’ behaviour on the website may be processed in the form of logs for the purpose of website administration.

1. The Operator uses statistical analysis of website traffic via Google Analytics (Google Inc., based in the United States). The Operator does not transfer personal data to the provider of this service; only anonymized information is processed. The service is based on the use of cookies stored on the user’s end device. With regard to information about user preferences collected by the Google advertising network, users may view and edit information resulting from cookies using the following tool: https://www.google.com/ads/preferences/
2. The Operator uses remarketing techniques that allow advertising messages to be tailored to users’ behaviour on the Website. This may create the impression that users’ personal data are used to track them; however, in practice, no personal data are transferred by the Operator to advertising service providers. The technical prerequisite for these activities is that cookies are enabled.
3. The Operator uses the Facebook Pixel. This technology enables Facebook (Facebook Inc., based in the United States) to determine that a person registered with Facebook is using the Website. In this case, processing is based on data for which Facebook acts as the data controller. The Operator does not provide any additional personal data to Facebook. The service is based on the use of cookies stored on the user’s end device.
4. The Operator uses a solution that analyses user behaviour by generating heat maps and recording activity on the Website. This information is anonymized before being transferred to the service provider, so that it cannot be attributed to a specific natural person. In particular, entered passwords and other personal data are not recorded.
5. The Operator uses a solution that automates certain Website functions for users, such as sending an email after a user visits a specific subpage, provided that the user has given consent to receive commercial communications from the Operator.

1. The website uses cookies.
2. Cookies (so-called “cookies”) are text files stored on the User’s end device and used to ensure the proper functioning of the Website. Cookies usually contain the name of the website from which they originate, the period for which they are stored on the end device, and a unique identifier.
3. The Website operator is the entity that places cookies on the User’s end device and accesses them.
4. Cookies are used for the following purposes:
   
   
   • maintaining the Website user’s session (after logging in), thanks to which the user does not have to re-enter the login and password on each subpage of the Website;
   • achieving the objectives set out above in the “Important marketing techniques” section;
5. The Website uses two basic types of cookies: session cookies and persistent cookies. Session cookies are temporary files stored on the User’s end device until the User logs out, leaves the Website or closes the web browser. Persistent cookies are stored on the User’s end device for the period specified in the cookie parameters or until they are deleted by the User.
6. Web browsing software (web browsers) usually allows cookies to be stored on the User’s end device by default. Users may change cookie settings at any time. Web browsers also allow cookies to be deleted and may be configured to block cookies automatically. Detailed information on managing cookies can be found in the help section or documentation of the relevant web browser.
7. Restrictions on the use of cookies may affect certain functionalities available on the Website.
8. Cookies placed on the User’s end device may also be used by entities cooperating with the Website operator, in particular the following companies: Google (Google Inc., based in the United States), Facebook (Facebook Inc., based in the United States), and Twitter/X (Twitter Inc. / X Corp., based in the United States).

1. If you do not wish to receive cookies, you may change your browser settings. Please note that disabling cookies necessary for authentication, security and the maintenance of user preferences may make it difficult, or in extreme cases impossible, to use the Website.
2. To manage cookie settings, select the web browser you are using from the list below and follow the instructions:
   
   
   • Edge
   • Internet Explorer
   • Chrome
   • Safari
   • Firefox
   • Opera
3. Mobile devices:
   
   
   • Android
   • Safari (iOS)
   • Windows Phone